Returns

  • 15% restocking fee will be subtracted from all returns.
  • Items must be in Original packaging and all items originally included by the manufacturer. Return shipment is paid by customer. Items purchased may be returned up to 14 days from the delivery date. Opened Software is not refundable.
  • You can expect to receive your refund with 6-10 Business Days of the item being physically received. The timeframe includes product inspection and refund processing. Missing or damaged items will result in a reduction in refund.
  • All shipping costs are non-refundable and if you return an item that is offered with free or including shipping, the shipping cost will be deducted from your refund.

If you have a broken or damaged part, you must return to our office first and we will either replace or fix the broken part.

Support for our machines

Signcut will provide support to getting your plotter, CNC and Laser set up. If you have an issue, we provide support via teamviewer or skype, internet is required. If you are having an issue, a tech needs to confirm a diagnoses before we can assist you. You may be asked to provide either images or a small video to assist us to help you.

We do not provide training of the uses of your machine and/or the software that is included. Please refer to your manuals and online youtube videos.